The board of an enterprise has decided to implement an emerging technology, and employees are extremely concerned about the unknown future of the company. What should be the CIO's PRIMARY…

Developing new performance measures is a tactical step that follows the strategic direction and does not address the fundamental employee concerns about the company's future.

Defining new roles and responsibilities is a consequence of strategic change and part of implementation, but it doesn't primarily address the overarching concern about the company's future.

Initiating IT workforce training is an operational task for technology adoption, but it does not address the broader strategic concerns employees have about the company's direction.

When implementing an emerging technology causes significant employee concern about the company's future, the CIO's primary responsibility is to define and communicate a clear, revised IT strategy. This strategy explains how the new technology fits into the organization's vision, objectives, and operational plans, thereby alleviating uncertainty and aligning the workforce towards a common goal.