Which of the following should be the FIRST step to ensure IT resources have the appropriate skills and experience level to support enterprise objectives?

Before any other action, it is essential to first understand what skills and experience levels are actually needed to support the enterprise's objectives. Determining the required competencies provides a clear benchmark against which current IT capabilities can be assessed and future development plans can be formulated, ensuring alignment with strategic goals.

Providing training is a corrective or developmental action that can only be effectively implemented once the specific skill gaps are identified based on required competencies.

Developing an IT skills matrix is a tool to document existing skills, but it requires knowing what skills are needed (the required competencies) to be truly useful for gap analysis.

Monitoring resource performance helps assess current output but does not inherently define the target skill set or identify what competencies are missing.