An enterprise has established a goal of leveraging AI as a source of strategic advantage. Which of the following should be done FIRST when developing the related IT strategy?

To strategically leverage AI, the IT strategy must be directly aligned with business objectives. Therefore, the absolute first step is to understand and document the specific requirements from each business function, determining how AI can solve existing problems or create new value, ensuring the technology serves a defined business purpose rather than being a solution in search of a problem.

Benchmarking is a valuable activity for gathering insights, but it should follow the internal understanding of specific business needs, as solutions from other organizations may not directly apply.

Defining IT infrastructure requirements is a subsequent technical step, only possible once the specific AI applications and their business requirements are clearly understood.

OLAs are operational agreements that define service expectations, which come much later in the strategy and implementation phase, after requirements and infrastructure are defined.