IT has launched new portfolio management policies and processes to improve the alignment of IT projects with enterprise goals The latest audit report indicates that no improvement has been made due to

While prioritization and facilitation training can improve skills, it won't resolve fundamental confusion if roles and responsibilities in the decision-making structure are unclear.

Implementing a performance management framework focuses on measuring outcomes and individual performance, which is secondary to first establishing a clear decision-making process.

Creating an IT portfolio management risk framework addresses risk identification and mitigation, but it does not directly resolve confusion about who makes decisions or who is accountable for specific steps in the portfolio management process.

An accountability matrix (like a RACI chart) clearly defines who is Responsible, Accountable, Consulted, and Informed for each decision and activity within the IT portfolio management process. This clarity directly addresses confusion in decision-making by ensuring every stakeholder understands their role and level of authority, thereby streamlining approvals, reducing bottlenecks, and improving the effectiveness of new policies and processes.