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CGEIT · Question #449

A large enterprise has been experiencing high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following is the BEST governance act

The correct answer is A. Update the IT resource management plan.. The best governance action to address high IT staff turnover and knowledge loss is to update the IT resource management plan to strategically address human capital issues like retention, succession planning, and knowledge transfer.

Submitted by kevin_r· Apr 18, 2026IT Resources

Question

A large enterprise has been experiencing high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following is the BEST governance action to address this concern?

Options

  • AUpdate the IT resource management plan.
  • BRevise IT strategic objectives.
  • CUpdate IT employee compensation packages.
  • DMandate the use of employee contracts.

How the community answered

(67 responses)
  • A
    79% (53)
  • B
    12% (8)
  • C
    3% (2)
  • D
    6% (4)

Why each option

The best governance action to address high IT staff turnover and knowledge loss is to update the IT resource management plan to strategically address human capital issues like retention, succession planning, and knowledge transfer.

AUpdate the IT resource management plan.Correct

Updating the IT resource management plan allows the enterprise to systematically address human resource issues such as high turnover and knowledge loss by incorporating strategies for retention, skill development, succession planning, and knowledge management. This comprehensive plan guides the IT department in managing its most critical resource: its people.

BRevise IT strategic objectives.

Revising IT strategic objectives is too broad; while talent management supports strategy, the core issue is operational resource management, not a shift in strategic direction.

CUpdate IT employee compensation packages.

Updating compensation packages is one potential solution within a resource management plan, but not the overarching *governance action* itself.

DMandate the use of employee contracts.

Mandating employee contracts might enforce commitment but doesn't inherently address the root causes of high turnover or the loss of knowledge.

Concept tested: IT human resource management and governance

Source: https://www.isaca.org/resources/cobit/cobit-2019-framework

Topics

#IT resource management#Human capital#Employee retention#Knowledge retention

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