CGEIT Question #101: Real Exam Question with Answer & Explanation

Question

The use of an IT balanced scorecard enables the realization of business value of IT through:

Options

• Abusiness value and control mechanisms.
• Boutcome measures and performance drivers.
• Cfinancial measures and investment management.
• Dvision and alignment with corporate programs.

Explanation

An IT balanced scorecard helps realize IT's business value by integrating both outcome measures and performance drivers for a holistic view.

Common mistakes.

• A. While business value is the goal and control mechanisms are part of governance, this choice is less specific about the actual components and mechanisms through which the balanced scorecard operates.
• C. Financial measures are one component of a balanced scorecard, but focusing solely on them misses the multi-dimensional aspect (customer, internal processes, learning & growth) that makes it 'balanced'.
• D. Vision and alignment are objectives that an IT balanced scorecard supports, but they are not the specific mechanisms (measures and drivers) through which it realizes and tracks business value.

Concept tested. IT Balanced Scorecard components and value realization

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