CGEIT · Question #101
The use of an IT balanced scorecard enables the realization of business value of IT through:
The correct answer is B. outcome measures and performance drivers.. An IT balanced scorecard helps realize IT's business value by integrating both outcome measures and performance drivers for a holistic view.
Question
The use of an IT balanced scorecard enables the realization of business value of IT through:
Options
- Abusiness value and control mechanisms.
- Boutcome measures and performance drivers.
- Cfinancial measures and investment management.
- Dvision and alignment with corporate programs.
How the community answered
(53 responses)- A2% (1)
- B91% (48)
- C2% (1)
- D6% (3)
Why each option
An IT balanced scorecard helps realize IT's business value by integrating both outcome measures and performance drivers for a holistic view.
While business value is the goal and control mechanisms are part of governance, this choice is less specific about the actual components and mechanisms through which the balanced scorecard operates.
The IT balanced scorecard framework incorporates both outcome measures (lagging indicators like financial results or customer satisfaction) to show what has been achieved, and performance drivers (leading indicators like internal process improvements or innovation) to indicate how those outcomes will be achieved. This balance provides a comprehensive view of value realization by linking strategic objectives with operational execution.
Financial measures are one component of a balanced scorecard, but focusing solely on them misses the multi-dimensional aspect (customer, internal processes, learning & growth) that makes it 'balanced'.
Vision and alignment are objectives that an IT balanced scorecard supports, but they are not the specific mechanisms (measures and drivers) through which it realizes and tracks business value.
Concept tested: IT Balanced Scorecard components and value realization
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