CGEIT · Question #100
Which of the following is the BEST way to ensure the continued usefulness of IT governance reports for stakeholders?
The correct answer is B. Establish a standard process for providing feedback.. To ensure IT governance reports remain useful to stakeholders, it is best to establish a structured process for collecting their feedback.
Question
Which of the following is the BEST way to ensure the continued usefulness of IT governance reports for stakeholders?
Options
- AConduct quarterly audits and adjust reporting based on findings.
- BEstablish a standard process for providing feedback.
- CRely on IT leaders to advise when adjustments should be made.
- DIssue frequent service level satisfaction surveys.
How the community answered
(66 responses)- A3% (2)
- B76% (50)
- C12% (8)
- D9% (6)
Why each option
To ensure IT governance reports remain useful to stakeholders, it is best to establish a structured process for collecting their feedback.
Quarterly audits primarily focus on compliance and effectiveness against objectives, rather than directly gathering proactive feedback on the usefulness of reports for stakeholders.
A standard process for providing feedback allows stakeholders to consistently communicate their needs and concerns, enabling timely and relevant adjustments to report content and format, thus maintaining their value and utility over time. This continuous loop ensures the reports stay aligned with stakeholder expectations and informational requirements.
Relying solely on IT leaders for advice on adjustments lacks direct stakeholder input, which is essential for ensuring reports remain useful and relevant to those who consume them.
Frequent service level satisfaction surveys typically assess satisfaction with IT services themselves, not directly the usefulness or content of strategic IT governance reports.
Concept tested: IT governance report effectiveness and feedback
Source: https://learn.microsoft.com/en-us/compliance/regulatory/gdpr-audit-report-on-data-protection
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