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CBAP · Question #434

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

The correct answer is C. Inability of a plan subscriber to locate and access fee information for nearby participating service. The GPS and maps integration capability directly solves the problem of plan subscribers being unable to both locate nearby participating providers and access their associated fee information.

Strategy Analysis

Question

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

Options

  • AInability of a service provider to locate other participating service providers and their fee
  • BInability of a plan subscriber to get directions to nearby participating service providers
  • CInability of a plan subscriber to locate and access fee information for nearby participating service
  • DInability of a service provider to be alerted of the location of new plan subscribers in their vicinity
  • IAbility to integrate online maps and global positioning system (GPS) technology with the mobile

How the community answered

(35 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    77% (27)
  • D
    11% (4)
  • I
    3% (1)

Why each option

The GPS and maps integration capability directly solves the problem of plan subscribers being unable to both locate nearby participating providers and access their associated fee information.

AInability of a service provider to locate other participating service providers and their fee

This option describes a service provider-facing problem of locating other providers and their fees, whereas the GPS/maps capability is designed to serve plan subscribers seeking care, not providers seeking peers.

BInability of a plan subscriber to get directions to nearby participating service providers

Getting directions is only a subset of what GPS integration enables - this option omits the fee information access component, making it an incomplete representation of the problem the capability solves.

CInability of a plan subscriber to locate and access fee information for nearby participating serviceCorrect

The ability to integrate online maps and GPS technology into the mobile app resolves the combined problem of subscribers lacking location-based discovery of nearby participating providers and their fee data. Option C is the correct problem statement because it captures both functional dimensions of the capability - geographic proximity search via GPS and access to fee information - which together represent the full value of the described enhancement.

DInability of a service provider to be alerted of the location of new plan subscribers in their vicinity

Alerting providers about the location of new subscribers is a push-notification or provider-facing feature unrelated to the subscriber-centric GPS and maps integration capability described in the scenario.

IAbility to integrate online maps and global positioning system (GPS) technology with the mobile

Concept tested: Requirements analysis - mapping capability to business problem statement

Source: https://www.iiba.org/standards-and-resources/babok/

Topics

#business need#problem statement#stakeholder needs#requirements elicitation

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