CBAP · Question #427
A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occ
The correct answer is B. Business capability analysis. Business capability analysis identifies the capabilities an organization needs to achieve strategic goals, helping plan complex multi-location initiatives while maintaining operational constraints.
Question
A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed. In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational. A business analyst (BA) has been brought in to help with planning the project and gathering requirements. What tool will help the BA understand the changes needed to keep the majority of the stores open?
Options
- ACapability Model
- BBusiness capability analysis
- CTransition State Diagram
- DStakeholder Matrix
How the community answered
(31 responses)- A13% (4)
- B81% (25)
- C3% (1)
- D3% (1)
Why each option
Business capability analysis identifies the capabilities an organization needs to achieve strategic goals, helping plan complex multi-location initiatives while maintaining operational constraints.
A Capability Model is a visual artifact that represents capabilities at a point in time, but it is not the analytical technique used to assess capability gaps and plan for future states across a phased program.
Business capability analysis maps an organization's current and desired future capabilities to its strategic objectives, making it the appropriate technique when a CEO needs to understand what capabilities are required across 100 stores to support phased remodeling and IT upgrades while maintaining the 75% operational availability constraint. It provides a structured view of what the business must be able to do - not just what it currently does - enabling gap identification and sequencing across a multi-year program. This technique directly supports strategic decision-making at an executive level despite board objections.
A Transition State Diagram shows how a system or entity moves between defined states over time, which is useful for tracking individual store phases but does not address the broader strategic capability planning the CEO needs.
A Stakeholder Matrix identifies and classifies stakeholders by influence and interest, which supports engagement planning but has no bearing on assessing business capabilities needed to execute a multi-store transformation.
Concept tested: Business capability analysis for strategic planning
Source: https://www.iiba.org/standards-and-resources/babok/
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