An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to imp

Data Modeling focuses on structuring and representing data entities and relationships, not on evaluating the steps or efficiency of a business process.

A Business Case is used to justify a proposed initiative or investment, not to review or analyze the tasks within an existing process.

Item Tracking monitors the status of individual work items or issues over time, but does not provide a structured analysis of the process steps themselves.

Process Analysis is the technique used to examine and evaluate existing business processes, including their tasks, flows, and handoffs, in order to identify bottlenecks and improvement opportunities. Because the general manager wants to understand why the request-response cycle takes too long, the BA must map and analyze each step in the current procedure. This technique directly supports identifying waste, redundancy, or delays in a workflow.