IIBA
CBAP · Question #269
CBAP Question #269: Real Exam Question with Answer & Explanation
The correct answer is B. External drivers. A customer requesting new software from your organization represents a need originating outside the organization, which is classified as an external driver in enterprise analysis.
Question
You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information. In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?
Options
- ABottom-up
- BExternal drivers
- CMiddle management
- DTop-down
Explanation
A customer requesting new software from your organization represents a need originating outside the organization, which is classified as an external driver in enterprise analysis.
Common mistakes.
- A. Bottom-up need generation originates from individual contributors or operational-level staff within the organization identifying a need, not from external customer requests.
- C. Middle management need generation comes from managers inside the organization recognizing and escalating a need, not from an external customer making a request.
- D. Top-down need generation originates from executive or senior leadership within the organization driving initiatives downward, not from outside parties.
Concept tested. Enterprise analysis external driver need generation
Reference. https://www.iiba.org/standards-and-resources/babok/
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