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CAPM · Question #84

Which conflict resolution technique produces the most lasting results?

The correct answer is D. Collaborate/problem solve. Collaborate/problem solve is the conflict resolution technique that produces the most lasting results because it addresses the root cause of conflict and creates a mutually beneficial solution.

Project Management Fundamentals and Core Concepts

Question

Which conflict resolution technique produces the most lasting results?

Options

  • AWithdraw/avoid
  • BSmooth/accommodate
  • CCompromise/reconcile
  • DCollaborate/problem solve

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    4% (1)
  • D
    93% (26)

Why each option

Collaborate/problem solve is the conflict resolution technique that produces the most lasting results because it addresses the root cause of conflict and creates a mutually beneficial solution.

AWithdraw/avoid

Withdraw/avoid simply postpones dealing with the conflict, which allows the underlying issue to persist or worsen over time - producing no lasting resolution.

BSmooth/accommodate

Smooth/accommodate emphasizes areas of agreement and downplays differences without resolving them, leading to temporary relief but not a lasting solution.

CCompromise/reconcile

Compromise/reconcile requires both parties to give up something, resulting in a partial solution that may leave underlying tensions unresolved and prone to recurrence.

DCollaborate/problem solveCorrect

The collaborate/problem solve technique requires all parties to openly share perspectives, examine the underlying causes of the conflict, and work together to reach a win-win resolution that fully satisfies everyone involved. Because it resolves the actual source of the disagreement rather than masking it, the outcome is stable and durable. PMBOK identifies this approach as the preferred technique for producing lasting conflict resolution.

Concept tested: Conflict resolution techniques and lasting outcomes

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Conflict Resolution#Team Management#Communication#Problem Solving

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