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CAPM · Question #489

A software project has completed the first iteration, and the testing manager noted that some features were not incorporated and would not approve the software. The business unit manager who will use

The correct answer is D. Organize a meeting between the two managers.. When two stakeholders hold conflicting positions on project readiness, the project manager's first responsibility is to facilitate a direct meeting to enable collaborative resolution before escalating.

Project Management Fundamentals and Core Concepts

Question

A software project has completed the first iteration, and the testing manager noted that some features were not incorporated and would not approve the software. The business unit manager who will use the software is satisfied with the software and wants to start the rollout. What should the project manager do?

Options

  • AAsk the project team to resolve all of the open issues.
  • BEscalate the issue to the project management office (PMO).
  • CEscalate to the sponsor to decide when to commence the rollout.
  • DOrganize a meeting between the two managers.

How the community answered

(36 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    11% (4)
  • D
    81% (29)

Why each option

When two stakeholders hold conflicting positions on project readiness, the project manager's first responsibility is to facilitate a direct meeting to enable collaborative resolution before escalating.

AAsk the project team to resolve all of the open issues.

Directing the team to fix all open issues unilaterally ignores the business manager's stated satisfaction and does not resolve the underlying stakeholder disagreement.

BEscalate the issue to the project management office (PMO).

Escalating to the PMO is premature when the project manager has not yet attempted direct stakeholder facilitation to resolve the conflict.

CEscalate to the sponsor to decide when to commence the rollout.

Escalating to the sponsor bypasses the project manager's duty to first attempt resolution at the team and stakeholder level.

DOrganize a meeting between the two managers.Correct

Organizing a meeting between the testing manager and the business unit manager allows both parties to present their concerns, align on acceptance criteria, and negotiate a mutually acceptable path forward. This approach exercises the project manager's conflict resolution responsibility and preserves stakeholder relationships without unnecessary escalation.

Concept tested: Stakeholder conflict resolution through facilitated meetings

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Conflict Resolution#Stakeholder Management#Communication#Acceptance Criteria

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