A technical project manager uses a directive approach with the team. Some team members are growing increasingly frustrated when their recommendations are not adopted by the project manager. What…

Question

Options

• AApply emotional intelligence (EI) skills, such as active listening, to understand the team's issues.
• BAsk the team members to record their concerns in the lessons learned log for future action.
• CInstruct the team members to self-organize and resolve any outstanding issues.
• DEncourage the team to follow the project plan that was developed with team input.

• A
  78% (36)
• B
  2% (1)
• C
  7% (3)
• D
  13% (6)

Explanation

When team members feel unheard, the most effective response is to apply emotional intelligence - specifically active listening and empathy - to understand their concerns and demonstrate that their input matters, even if not every recommendation is adopted. This builds trust, improves morale, and surfaces valid insights the PM may be missing. Logging concerns in a lessons learned register defers and dismisses the issue. Telling the team to self-organize sidesteps the PM's responsibility. Directing them to follow the plan ignores the interpersonal root cause.

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