CAPM · Question #286
A business analyst sent multiple meeting requests via instant message to a subject matter expert (SME) working in another country but did not receive a response. What should the business analyst do…
The correct answer is D. Ask each stakeholder for their preferred communication method. When communication attempts fail with distributed stakeholders, the root cause is often a mismatch in preferred communication methods rather than a technical or scheduling issue. Asking each stakeholder for their preferred channel addresses this systemically.
Question
Options
- ACheck with the IT department to see if there is a technical issue.
- BConfirm the time zone and work days in each location.
- CAssume the meeting request is accepted unless declined.
- DAsk each stakeholder for their preferred communication method.
How the community answered
(32 responses)- A3% (1)
- B6% (2)
- C9% (3)
- D81% (26)
Why each option
When communication attempts fail with distributed stakeholders, the root cause is often a mismatch in preferred communication methods rather than a technical or scheduling issue. Asking each stakeholder for their preferred channel addresses this systemically.
Checking for a technical issue assumes the failure is infrastructure-related, but the SME may simply not monitor instant messages for formal requests.
Confirming time zones and work days helps with scheduling but does not address the underlying communication channel mismatch.
Assuming acceptance without confirmation is a poor practice that leads to missed meetings and misaligned expectations.
Different stakeholders, especially those in other countries or cultures, may prefer email, phone, video, or collaboration tools over instant messaging for formal meeting requests. Identifying each stakeholder's preferred communication method ensures future outreach reaches them in a way they monitor and respond to. This approach is a proactive communications management strategy applicable across all distributed stakeholders.
Concept tested: Stakeholder communication preferences and engagement
Source: https://www.iiba.org/standards-and-resources/babok/
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