CAD · Question #237
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
The correct answer is A. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter. To add a tag to a ServiceNow record, the user interface provides a specific sequence of actions through the record's options menu.
Question
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
Options
- AClick on the More options (...) icon, click Add Tag, type Special Handling, press enter
- BOn the Tag field, select Special Handling from the choice list
- COn the Special Handling field check the box
- DClick on the Context menu, select Add Tact, type Special Handling. press enter
How the community answered
(35 responses)- A91% (32)
- B3% (1)
- C6% (2)
Why each option
To add a tag to a ServiceNow record, the user interface provides a specific sequence of actions through the record's options menu.
Option A describes the correct UI navigation: clicking the 'More options' icon (represented by an ellipsis), then selecting 'Add Tag', typing the tag name, and pressing enter to apply it to the record. This is the standard method for manually adding tags in ServiceNow.
Tags are typically free-form or selected from existing ones, and the Tag field does not usually present 'Special Handling' as a pre-populated choice list.
Special Handling is a tag, not a dedicated checkbox field on an Incident record.
The 'Context menu' might contain actions, but 'Add Tact' is not a standard ServiceNow UI action for adding tags, and the general phrasing does not match.
Concept tested: ServiceNow UI record tagging
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/platform-user-interface/concept/c_Tags.html
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