In the customer's business process, the sales manager needs to be Informed of any discount over 5%. Any discount over 10% requires sign-off by a Vice President (VP). How can you set this up?

Question

Options

• ASet up a user alert with a query for the two conditions, and specify the sales manager and the VP
• BDefine an approval process with wo stages, one for the sales manager and one for the VP.
• CSet up a standard alert for the sales manager and define an approval process for the VP sign-off.
• DDefine an approval process with two conditions (5% and 10%) and include the sales manager

• A
  13% (7)
• B
  4% (2)
• C
  79% (44)
• D
  5% (3)

Explanation

Option C is correct because the two requirements call for two fundamentally different mechanisms: being informed is a passive notification (a standard alert), while sign-off implies an enforced action requiring approval (an approval process). A standard alert notifies the sales manager when a discount exceeds 5%, while an approval process gates the transaction at 10% and forces VP authorization before it can proceed.

Why the distractors fail:

• A is wrong because a user alert, even with two conditions, cannot enforce a VP sign-off - it only sends a notification with no blocking or approval workflow.
• B is wrong because putting the sales manager in an approval process stage makes them an approver, not merely someone being informed - that misrepresents their role.
• D is wrong for the same reason as B: the sales manager doesn't need to approve anything, and a single approval process with two conditions doesn't cleanly separate "notify only" from "must sign off."

Memory tip: Map the verbs - "informed" → alert (passive, no action required), "sign-off" → approval process (active, blocks progress until approved). Whenever a question uses "informed/notified," think alert; whenever it says "approve/sign-off/authorize," think approval process.

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