What tool should a support consultant use to transfer a customer database to SAP support?

Question

Options

• ASupport Launchpad
• BSystem Landscape Directory
• CSystem Data Maintenance
• DRemote Support Platform

• A
  3% (1)
• C
  6% (2)
• D
  91% (30)

Explanation

Remote Support Platform (RSP) is the correct tool because it is specifically designed to allow SAP support consultants to securely transfer and share customer system data (including databases) directly with SAP for analysis and troubleshooting.

• Support Launchpad (A) is a web portal for accessing SAP support resources, opening incidents, and downloading software - not a data transfer mechanism.
• System Landscape Directory (B) is used to manage and register system landscape information across an SAP environment, not to transfer databases to SAP support.
• System Data Maintenance (C) handles configuration and maintenance of system data within an SAP installation, not external database transfers to SAP.

Memory tip: Think of RSP as a "remote pipeline" - the word Remote signals it bridges your customer's system to SAP's external support team, which is exactly what a database transfer requires.

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