C2010-505 Exam Questions

What is one way to determine which software is installed?

Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?

Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk V7.5.1? (Choose two.)

Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5.1?

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

What is the purpose of the Update Promotion action?

Which file would be found to review for debugging an issue if given this path: <root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplication server>?

A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

During the workflow design process in IBM SmartCloud Control Desk V7.5.1, which application stores information about individuals such as users, laborers, asset owners, and supervis...

Which component is optional in an IBM SmartCloud Control Desk V7.5.1 installation?

What are three required settings for a user to have access to an offering? (Choose three.)

A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log...

What is the difference between an Actual Configuration Item and a Configuration Item (CI)?

Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

By default, what are three of the required fields in a bulletin board message? (Choose three.)

What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose...

At what data level are currency codes stored?

In IBM SmartCloud Control Desk V7.5.1, workflow inbox assignments and workflow notifications are always made to who?

A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?

IBM SmartCloud Control Desk V7.5.1 is an IT Infrastructure Library compliant solution that includes which features?

Which ticket type must be used for a user who is asking for information?

What does the Deployer's Workbench do?

Which IBM SmartCloud Control Desk V7.5.1 offering is appropriate for a customer needing only a Service Desk and simple change management?

When a bulletin board message has been created and approved, what happens if no audience is specified?