IBM
C2010-505 · Question #160
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?
The correct answer is D. On the Service Request the fields Catalog Request ID and Source are populated. See the full explanation below for the reasoning.
Question
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?
Options
- AOn the Specification tab there is a Show Offering dialog box
- BOn the Service Request header the Source field says Standard Offering
- COn the Activities tab the check box for is checked for- Is standard offering?
- DOn the Service Request the fields Catalog Request ID and Source are populated
How the community answered
(25 responses)- A16% (4)
- B4% (1)
- C4% (1)
- D76% (19)
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