IBM
C2010-023 · Question #37
To which tier of support does IBM route PMRs submitted by Support Providers?
The correct answer is B. Support Providers PMRs are routed directly to Tivoli Level 2 to perform problem determination. See the full explanation below for the reasoning.
Question
To which tier of support does IBM route PMRs submitted by Support Providers?
Options
- ASupport Providers PMRs receive no special routing.
- BSupport Providers PMRs are routed directly to Tivoli Level 2 to perform problem determination
- CSupport Providers PMRs are routed directly to Tivoli Level 1 to verify software version information
- DSupport Providers PMRs are routed directly to Tivoli Level 3 (development) because only defects
How the community answered
(34 responses)- A6% (2)
- B71% (24)
- C18% (6)
- D6% (2)
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