What should the Level 2 support provider do upon escalation to IBM Tivoli Support?

Question

Options

• AAsk the customer to contact IBM Tivoli Support directly.
• BRemain the owner of the issue and work with IBM Tivoli Support.
• CProvide all must gather information to IBM Tivoli Support and close their internal ticket.
• DNo longer interface with the customer as IBM Tivoli Support is now the primary contact.

• A
  18% (3)
• B
  71% (12)
• C
  6% (1)
• D
  6% (1)

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