IBM
C2010-023 · Question #17
Which two items should be provided when escalating an issue to IBM Tivoli Support? (Choose two.)
The correct answer is A. severity of issue B. description of the business impact. See the full explanation below for the reasoning.
Question
Which two items should be provided when escalating an issue to IBM Tivoli Support? (Choose two.)
Options
- Aseverity of issue
- Bdescription of the business impact
- Cdoes customer have a development system
- Dpreferred method of contacting the customer
- Enumber days the ticket has been open with the partner
How the community answered
(47 responses)- A79% (37)
- C13% (6)
- D6% (3)
- E2% (1)
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