IBM
C2010-023 · Question #40
Which two statements are true regarding Support Provider Level 1 Customer Support? (Choose two.)
The correct answer is C. Level 1 Support is responsible for incorporating and testing any program fix provided by Level 3 D. Level 1 Support is responsible logging all calls in an electronic call management system capable. See the full explanation below for the reasoning.
Question
Which two statements are true regarding Support Provider Level 1 Customer Support? (Choose two.)
Options
- ALevel 1 Support is responsible for taking the first support call from a Customer (during normal
- BLevel 1 Support is responsible for testing new software versions of IBM products and
- CLevel 1 Support is responsible for incorporating and testing any program fix provided by Level 3
- DLevel 1 Support is responsible logging all calls in an electronic call management system capable
- ELevel 1 Support is responsible for logging all calls in an XML, Excel or Lotus 123 spread sheet so
How the community answered
(58 responses)- A10% (6)
- B2% (1)
- C83% (48)
- E5% (3)
Community Discussion
No community discussion yet for this question.