IBM
C2010-023 · Question #8
Which two statements define the process to resolve an end users issues which are caused by product defects? (Choose two.)
The correct answer is C. The Support Provider will review generally available fixes and, if a fix is found, provide it to the D. The IBM Tivoli L2 support engineer will work with their developers to determine a fix and will. See the full explanation below for the reasoning.
Question
Which two statements define the process to resolve an end users issues which are caused by product defects? (Choose two.)
Options
- AThere is no resolution given to the support provider, because they are not eligible receive defect
- BThe end customer is responsible for contacting IBM Development to receive any software fixes
- CThe Support Provider will review generally available fixes and, if a fix is found, provide it to the
- DThe IBM Tivoli L2 support engineer will work with their developers to determine a fix and will
- EAs standard practice the IBM Tivoli Level 2 (L2) support engineer will close the PMR once an
How the community answered
(26 responses)- A8% (2)
- B4% (1)
- C85% (22)
- E4% (1)
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