IBM
C2010-023 · Question #35
What is a requirement for an end customer when a support provider wishes to escalate an issue to IBM Tivoli Support?
The correct answer is C. There is no requirement of the customer, as the support provider will escalate the issue to IBM. See the full explanation below for the reasoning.
Question
What is a requirement for an end customer when a support provider wishes to escalate an issue to IBM Tivoli Support?
Options
- AThe end customer must open a PMR, since only the customer has access to IBM Tivoli Support.
- BThe end customer must give IBM Support access to their systems, so IBM can upgrade their
- CThere is no requirement of the customer, as the support provider will escalate the issue to IBM
- DThe end customer must install the latest version and patches of the product before IBM Tivoli
How the community answered
(41 responses)- A2% (1)
- B5% (2)
- C83% (34)
- D10% (4)
Community Discussion
No community discussion yet for this question.