Which two statements are true when displaying records in the Show Similar Tickets action?

Question

Options

• AThe Ticket is not in history.
• BThe Ticket is in the same Site.
• CThe Ticket is of the same Ticket Class.
• DThe Ticket has the same Classification.
• EThe Ticket has the same Service Group and Service.

• A
  88% (43)
• B
  6% (3)
• C
  2% (1)
• E
  4% (2)

Explanation

When using the Show Similar Tickets action (as seen in IBM Maximo Service Desk), the feature filters results to tickets that are not in history (A) - meaning only active/open tickets are surfaced, not closed or archived ones - and that share the same Classification (D), which is the primary matching criterion used to determine similarity.

Why the distractors are wrong:

• B (Same Site): Site is not a filtering criterion for this action; similar tickets can come from any site.
• C (Same Ticket Class): Ticket Class (e.g., Incident, Service Request) is not used as a similarity filter - Classification is the relevant field, not Class.
• E (Same Service Group and Service): These fields are not part of the Show Similar Tickets matching logic; Classification drives the comparison, not Service routing fields.

Memory tip: Think "A-ctive + D-escriptor" - the system only shows you active tickets (not history) that share the same descriptive classification. If a ticket is closed or categorized differently, it won't appear.

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