There is a need to flag any Service Requests created through the Service Request Work Center as SRWC in the Source field on the Ticket. Where can this be set?

Question

Options

• Ain the Administration Work Center
• Bin the Organization application options
• Cin the system property mxe.app.sr.defaultSRCatagory
• Don the Ticket Template for the Service Request Classification

• A
  74% (32)
• B
  7% (3)
• C
  2% (1)
• D
  16% (7)

Explanation

Option A is correct because the Administration Work Center is where system-wide configuration for work centers is managed, including the ability to define default field values - such as automatically populating the Source field with "SRWC" whenever a Service Request is created through the Service Request Work Center.

Option B is wrong because Organization application options control org-level application behavior (like default values tied to the organization), not work-center-specific source tagging. Option C is a distractor because mxe.app.sr.defaultSRCatagory is a system property that controls the default category for Service Requests, not the Source field. Option D is wrong because Ticket Templates define field defaults tied to a specific classification - they can't dynamically detect which work center created the ticket and set the Source accordingly.

Memory tip: Think "Admin runs the Work Centers" - any configuration about a Work Center's behavior (like branding a ticket with its origin) lives in the Administration Work Center, not in org settings, system properties, or templates.

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