Which one of the following is NOT part of the service design stage of the service lifecycle?

Question

Options

• ADesigning and maintaining all necessary service transition packages
• BProducing quality, secure and resilient designs for new or improved services
• CTaking service strategies and ensuring they are reflected in the service design processes and the
• DMeasuring the effectiveness and efficiency of service design and the supporting processes

• A
  90% (28)
• C
  6% (2)
• D
  3% (1)

Explanation

Option A describes an activity belonging to the Service Transition stage, not Service Design - Service Transition is responsible for building, testing, and deploying services using transition packages, while Service Design produces the Service Design Package (SDP), which is a distinct deliverable handed off to Transition. Options B, C, and D are all genuine Service Design objectives: producing quality, secure, resilient designs (B) is the core purpose of the stage; translating service strategies into design processes (C) reflects Service Design's role as the bridge between Strategy and the rest of the lifecycle; and measuring design effectiveness (D) is part of the continual improvement responsibility embedded in Service Design. The key trap in option A is the word "transition" - it sounds like it could relate to designing for a future state, but transition packages are outputs managed by Service Transition, not Service Design.

Memory tip: Remember the mnemonic "Design Designs, Transition Transitions" - if an activity involves building, packaging, or deploying, it belongs to Service Transition; if it involves planning and specifying how a service will work, it's Service Design.

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