Which responsibility belongs to the process Demand management?

Question

Options

• Adetermining the necessary capacity for change
• Bperiodic consultation of the end users
• Cidentification of information requirements within the business process

• A
  14% (5)
• B
  5% (2)
• C
  81% (30)

Explanation

Demand Management is responsible for understanding what the business needs from IT services - and identifying information requirements within business processes is exactly that: it means analyzing what data and service needs exist so IT can anticipate and shape demand accordingly. This is the core function of Demand Management: aligning IT supply with business need by understanding the "why" and "what" behind demand.

Option A is wrong because determining capacity for change is the job of Capacity Management, which translates demand signals into resource and infrastructure planning - a downstream process from Demand Management.

Option B is wrong because periodic consultation of end users describes Business Relationship Management (or sometimes Service Level Management), which focuses on maintaining ongoing dialogue with customers about satisfaction and requirements.

Memory tip: Think of Demand Management as the "detective" process - it investigates what the business actually needs (information requirements) before anyone decides how much capacity to build or who to call. If it starts with understanding business needs, it's Demand Management.

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