What is not an activity of the Change management process?

Question

Options

• Aanalysis of the necessity of a suggested change
• Bdetermining the impact of a suggested change to other business processes
• Crequesting an impact analysis from an IT service provider

• A
  20% (6)
• B
  7% (2)
• C
  73% (22)

Explanation

Option C is correct because requesting an impact analysis from an external IT service provider is not a Change Management activity - impact analysis is conducted internally by the Change Management process itself (often through a Change Advisory Board), not outsourced to a service provider. That responsibility belongs to supplier or contract management processes.

Option A is wrong because evaluating whether a proposed change is actually necessary is a fundamental first step in Change Management - unnecessary changes introduce risk with no benefit, so this assessment is always performed.

Option B is wrong because assessing how a change affects other business processes (cross-functional impact analysis) is a core Change Management responsibility, ensuring no downstream processes are unintentionally disrupted.

Memory tip: Think of Change Management as an internal gatekeeper - it owns the analysis (necessity, risk, impact) before approving or rejecting changes. The moment you "request" something from an external party, you've stepped outside the process boundary.

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