BH0-006 Exam Questions
401 real BH0-006 exam questions with expert-verified answers and explanations. Page 7 of 9.
- Question #314
Which of these statements about Service Desk staff is CORRECT?
- Question #315
Which of the following statements is INCORRECT?
- Question #316
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
- Question #317
Which of the following is NOT one of the five individual aspects of Service Design?
- Question #318
Which function is responsible for the closure of an Incident record?
- Question #319
Which role would you MOST expect to be involved in the management of Underpinning Contracts?
- Question #320
Exhibit: * Missing* Which is the correct combination of Service Management terms across the Lifecycle?
- Question #321
A plan for managing the end of a supplier contract should be created when?
- Question #322
Which of the following sentences BEST describes a Standard Change?
- Question #323
In which document will the customers' initial service targets be documented before the Service Level Agreement (SLA) is produced?
- Question #324
Which of the following models would be most useful in helping to define an organizational structure?
- Question #325
The group that reviews Changes that must be installed faster than the normal Change process is called the:
- Question #326
Which of the questions does Service Strategy help answer with its guidance? 1) How do we prioritize investments across a portfolio? 2) What services to offer and to whom? 3) What a...
- Question #327
Effective release and deployment management enables the service provider to add value to the business by?
- Question #328
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
- Question #329
Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the ques...
- Question #330
Which of the following are responsibilities of a Service Level Manager? 1) Agreeing targets in Service Level Agreements 2) Designing the service so it can meet the targets 3) Ensur...
- Question #331
Which of the following combinations covers all the roles in Service Asset and Configuration Management?
- Question #332
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
- Question #333
Which of the following statements is CORRECT?
- Question #334
The MAIN purpose of the Service Portfolio is to describe services in terms of?
- Question #336
What is the entry point or the first level of the V model?
- Question #337
Which of the following BEST describes a Service Desk?
- Question #338
Service Acceptance criteria are used to?
- Question #339
Contracts relating to an outsourced Data Centre would be managed by?
- Question #340
Understanding customer usage of services and how this varies over time is part of which process?
- Question #341
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities inc...
- Question #342
Which of the following is NOT a valid objective of Request Fulfillment?
- Question #343
Effective release and deployment management enables the service provider to add value to the business by?
- Question #344
Which of the following is NOT an example of a Service Provider Type?
- Question #345
Governance is concerned with:
- Question #346
Which process is responsible for frequently occurring changes where risk and cost are low?
- Question #347
To add value to the business, what are the four reasons to monitor and measure?
- Question #348
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
- Question #349
Which of the following statements is CORRECT for every process? 1. It delivers its primary results to a customer or stakeholder 2. It defines activities that are executed by a sing...
- Question #350
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
- Question #351
Which of these activities would you expect to be performed by a Service Desk? 1. Logging details of Incidents and service requests 2. Providing first line investigation and diagnos...
- Question #352
What is the definition of an Alert?
- Question #353
Which of the following would NOT be a task carried out by the Request Fulfillment process?
- Question #354
Which of the following statements is CORRECT?
- Question #355
Which of the following CANNOT be stored and managed by a tool?
- Question #356
In which core publication can you find detailed descriptions of Service Catalogue Management, Information Security Management and Supplier Management?
- Question #357
A service is not very reliable, but when it works it is of great value to the customer. This combination could be described as:
- Question #358
Service Design emphasizes the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?
- Question #359
In the phrase "People, Processes, Products and Partners". Products refers to:
- Question #360
Which of the following is NOT an objective of the Operations Management function?
- Question #361
Which of the following BEST describes the goal of Access Management?
- Question #362
Which of the following statements about processes is CORRECT? 1. A process is always organized around a set of objectives 2. A process should be documented
- Question #363
Who owns the specific costs and risks associated with providing a service?
- Question #364
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?