BCS-ISEB
BH0-006 · Question #323
In which document will the customers' initial service targets be documented before the Service Level Agreement (SLA) is produced?
The correct answer is B. Service Level Requirements (SLR). See the full explanation below for the reasoning.
Question
In which document will the customers' initial service targets be documented before the Service Level Agreement (SLA) is produced?
Options
- AOperational Level Agreement (OLA)
- BService Level Requirements (SLR)
- CService Catalogue
- DConfiguration Management Database (CMDB)
How the community answered
(44 responses)- A5% (2)
- B75% (33)
- C14% (6)
- D7% (3)
Community Discussion
No community discussion yet for this question.