BCS-ISEB
BH0-006 · Question #314
Which of these statements about Service Desk staff is CORRECT?
The correct answer is B. The Service Desk can often be used as a stepping stone for staff to move into other more technical. See the full explanation below for the reasoning.
Question
Which of these statements about Service Desk staff is CORRECT?
Options
- AService Desk staff should be recruited from people who have high levels of technical skill to minimize
- BThe Service Desk can often be used as a stepping stone for staff to move into other more technical
- CThe Service Desk should try to have a high level of staff turnover as the training requirements are
- DService Desk staff should be discouraged from applying for other roles as it is more cost effective
How the community answered
(51 responses)- A8% (4)
- B71% (36)
- C4% (2)
- D18% (9)
Community Discussion
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