BCS-ISEB
BH0-006 · Question #351
BH0-006 Question #351: Real Exam Question with Answer & Explanation
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Question
Which of these activities would you expect to be performed by a Service Desk? 1. Logging details of Incidents and service requests 2. Providing first line investigation and diagnosis 3. Restoring service 4. Diagnosing the root cause of problems
Options
- A2, 3 and 4 only
- B1, 2 and 4 only
- CAll of the other alternatives apply.
- D1, 2 and 3 only
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