BCS-ISEB
BH0-006 · Question #351
Which of these activities would you expect to be performed by a Service Desk? 1. Logging details of Incidents and service requests 2. Providing first line investigation and diagnosis 3. Restoring…
The correct answer is D. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of these activities would you expect to be performed by a Service Desk? 1. Logging details of Incidents and service requests 2. Providing first line investigation and diagnosis 3. Restoring service 4. Diagnosing the root cause of problems
Options
- A2, 3 and 4 only
- B1, 2 and 4 only
- CAll of the other alternatives apply.
- D1, 2 and 3 only
How the community answered
(29 responses)- A10% (3)
- B3% (1)
- C7% (2)
- D79% (23)
Community Discussion
No community discussion yet for this question.