Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

Question

Options

• AA documented framework of proven best practices in Service Management
• BA prescriptive process for managing Service Improvement Projects
• CA methodology for supporting and delivering IT services
• DA quality standard in managing customer relationships

• A
  80% (32)
• B
  13% (5)
• C
  3% (1)
• D
  5% (2)

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