BCS-ISEB
BH0-001 · Question #48
Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can…
The correct answer is A. 1 and 3. See the full explanation below for the reasoning.
Question
Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be handled by Service Desk Staff
Options
- A1 and 3
- BAll three of them
- COnly 1
- D1 and 2
How the community answered
(48 responses)- A79% (38)
- B6% (3)
- C13% (6)
- D2% (1)
Community Discussion
No community discussion yet for this question.