BA-201 · Question #271
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After…
The correct answer is B. It builds a shared understanding of the current state, creates a space for everyone to contribute. Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for…
Question
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups. How does whiteboarding help the BA collaborate with multiple stakeholders?
Options
- AIt provides a script to follow with suggested questions and prompts, identifies exactly what each
- BIt builds a shared understanding of the current state, creates a space for everyone to contribute
- CIt provides a single document in a central location for stakeholders to contribute, allowing each
How the community answered
(17 responses)- A6% (1)
- B88% (15)
- C6% (1)
Explanation
Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for everyone to contribute since the activity feels shared, and guiding the conversation while maintaining engagement. Whiteboarding also helps to identify issues, gaps, opportunities, and dependencies in the process, and to generate ideas and feedback from stakeholders. https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process- mapping/plan-and-facilitate-a-process-mapping-session
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