BA-201 · Question #195
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment…
The correct answer is A. Identify power users. A core UAT planning step is identifying who will perform the testing - specifically, power users (knowledgeable end users who represent different roles and workflows). The BA already secured the environment, wrote test cases, and set up bug tracking. What's missing is…
Question
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs. Which additional step is required during the UAT planning process?
Options
- AIdentify power users.
- BSchedule deployment.
- CGather business requirements.
How the community answered
(31 responses)- A94% (29)
- B3% (1)
- C3% (1)
Explanation
A core UAT planning step is identifying who will perform the testing - specifically, power users (knowledgeable end users who represent different roles and workflows). The BA already secured the environment, wrote test cases, and set up bug tracking. What's missing is designating the actual testers. Scheduling deployment (B) happens after UAT is complete and results are accepted, not during UAT planning. Gathering business requirements (C) is a discovery-phase activity that occurs well before UAT - requirements should already be captured and built into the solution being tested.
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