What message can you give to a customer about a key benefit of using Scrum?

Question

Options

• AScrum will give customers more control over day-to-day activities.
• BScrum will help the team accept changes into the project at no additional cost.
• CThe team will show a demonstration of working software every few weeks.

• A
  3% (1)
• B
  3% (1)
• C
  94% (29)

Explanation

Option C is correct because one of Scrum's most tangible and customer-facing benefits is the Sprint Review - a regular demonstration of working software (typically every 2–4 weeks) that gives customers real, visible progress rather than just status reports.

Why the distractors are wrong:

• A is incorrect because Scrum does not give customers control over day-to-day activities - that authority belongs to the Development Team. The Product Owner manages the backlog, but internal team decisions remain with the team.
• B is incorrect because while Scrum welcomes change through its iterative nature, it does not promise changes at "no additional cost." Changes still have trade-offs in scope, time, and effort - they're just handled more gracefully than in waterfall.

Memory tip: Think of Scrum's key customer promise as "Show, don't tell." The Sprint Demo/Review is Scrum's signature customer touchpoint - working software delivered and demonstrated repeatedly. If an answer option sounds too good to be true (free changes, total control), it's a distractor.

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