Salesforce
AP-226 · Question #199
AP-226 Question #199: Real Exam Question with Answer & Explanation
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Question
The consultant should instruct agents to access the call transcripts configured in Amazon Connect within the Conversation Component in Service Console. Ursa Major Solar's Contact Center has a large volume of customers, and the company to strengthen loyalty, increase case deflection, and increase customer retention by implementing a customer portal. Which Experience Cloud template should a consultant recommend
Options
- AHelp Center
- BCustomer Service
- CCustomer Account Portal
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