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AI-201 · Question #70

AI-201 Question #70: Real Exam Question with Answer & Explanation

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Knowledge Management and Self-Service

Question

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?

Options

  • AExecute tasks based on available actions, answering questions using information from accessible
  • BInvoke a flow which makes a call to external data to create a Knowledge article.
  • CGenerate a Knowledge article based off the prompts that the agent enters to create steps to

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Topics

#Knowledge Article Creation#Agent Capabilities#Knowledge Management
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