Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

Question

Options

• AGeneral Q&A topic and Knowledge Article Answers action.
• BGeneral CRM topic and Answers Questions with LLM Action.
• CGeneral FAQ topic and Answers Questions with Knowledge Action.

• A
  9% (6)
• B
  5% (3)
• C
  86% (56)

Explanation

When Salesforce's out-of-the-box Knowledge-powered agent is configured, Agent Builder surfaces a 'General FAQ' topic paired with the 'Answers Questions with Knowledge' Agent Action. This standard action is specifically designed to query Salesforce Knowledge articles and surface relevant answers to user questions. Option A ('General Q&A topic' with 'Knowledge Article Answers action') uses incorrect naming for both the topic and action. Option B ('General CRM topic' with 'Answers Questions with LLM Action') refers to a general LLM-based action that does not specifically leverage the Knowledge base. Option C matches the actual labels shown in Salesforce Agent Builder for a Knowledge-driven FAQ configuration.

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