nerdexam
SalesforceSalesforce

AI-201 · Question #45

AI-201 Question #45: Real Exam Question with Answer & Explanation

Sign in or unlock AI-201 to reveal the answer and full explanation for question #45. The question stem and answer options stay visible for context.

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?

Options

  • AModify the search index to only store documents from the last year and remove older records.
  • BCreate a custom retriever in Einstein Studio, and apply filters for publication date and product line.
  • CUse the default retriever, as it already searches the entire search index and provides broad

Unlock AI-201 to see the answer

You've previewed enough free AI-201 questions. Unlock AI-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.

Topics

#AI Retrieval#Search Relevance#Data Cloud
Full AI-201 PracticeBrowse All AI-201 Questions