Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies…

Question

Options

• AModify the search index to only store documents from the last year and remove older records.
• BCreate a custom retriever in Einstein Studio, and apply filters for publication date and product line.
• CUse the default retriever, as it already searches the entire search index and provides broad

• A
  13% (4)
• B
  3% (1)
• C
  84% (26)

Explanation

NOTE: This answer as marked (C) appears to be an error in the source question. Option C - using the default retriever because it 'provides broad coverage' - does not address the problem of receiving too many irrelevant results; broad coverage is precisely the cause of the problem. The logically correct answer is B: creating a custom retriever in Einstein Studio with filters for publication date and product line directly resolves the issue by narrowing results to relevant, current documents. Option A (deleting older records) is too destructive and loses historical data. If C is truly the intended answer, it would only be defensible as a baseline step before layering filters, but that reasoning is not supported by the question context. Treat B as the operationally correct solution.

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