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AI-201 · Question #39
AI-201 Question #39: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?
Options
- ACreate a custom Record Summary prompt template for the Case object.
- BSummarize the Case with a standard Agent action.
- CCustomize the standard Record Summary template for the Case object.
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Topics
#Agentforce#AI Summaries#Prompt Templates#Case Customization