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AI-201 · Question #38
AI-201 Question #38: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?
Options
- ACreate a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce
- BEnsure the assigned User permission set includes access to the prompt template used to access
- CEnsure the Data Cloud User permission set has been assigned to the Agentforce Service Agent
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Topics
#Agentforce#AI grounding#Knowledge integration#Data Cloud permissions