AI-201 · Question #266
Universal Containers has set up a Service Agent to allow customers to look up their order status. The topic setup includes: Name: Order Inquiry Classification Description: Handles user requests to loo
The correct answer is C. Classification Description and Scope. The Agentforce reasoning engine uses the Classification Description and the Scope - not the Topic Name - to select the appropriate topic for a given user request. The Topic Name is a human-readable identifier with no bearing on routing logic. The Classification Description tells
Question
Universal Containers has set up a Service Agent to allow customers to look up their order status. The topic setup includes:
Name: Order Inquiry Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days. Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days. Which information will be used by the Agentforce reasoning engine to choose this topic?
Options
- ATopic Name and Classification Description
- BTopic Name and Scope
- CClassification Description and Scope
How the community answered
(24 responses)- A4% (1)
- B8% (2)
- C88% (21)
Explanation
The Agentforce reasoning engine uses the Classification Description and the Scope - not the Topic Name - to select the appropriate topic for a given user request. The Topic Name is a human-readable identifier with no bearing on routing logic. The Classification Description tells the engine what kinds of conversations this topic handles (e.g., order status requests, tracking, delivery estimates), and the Scope defines the boundaries (e.g., only orders within 90 days, only authenticated users), both of which the engine evaluates against the incoming message to determine the best topic match.
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