An Agentforce Specialist builds a new Service Agent that uses a custom action built on a flow. The agent has been tested in a sandbox and is now ready to deploy. What is a key consideration regarding

Question

Options

• AThe agent will be activated automatically only if the flow is also active.
• BThe agent must be manually activated in production, regardless of its status in the sandbox.
• CThe agent will automatically be activated upon successful deployment.

• A
  2% (1)
• B
  94% (45)
• C
  4% (2)

Explanation

When deploying an Agentforce Service Agent from sandbox to production via a change set or deployment, the agent is always deployed in an inactive state and must be manually activated in production. This is a deliberate Salesforce safety mechanism to prevent agents from going live without an explicit human sign-off in the production environment. The active/inactive status from sandbox is not carried over, and activation is never automatic regardless of the flow's status or deployment success. This prevents unintended customer-facing impact.

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