Universal Containers' administrator has developed a new agent in a sandbox environment and now wants to deploy it to production. What should the administrator do to deploy an agent?

Question

Options

• AManually recreate the agent configuration, topics, and actions in production because change sets
• BExport agent components as JSON files and manually import them inte production using the
• CCreate an outbound change set with all the necessary agent components, then upload to

• A
  11% (5)
• B
  7% (3)
• C
  82% (37)

Explanation

Salesforce agents and their components (topics, actions, prompt templates, etc.) are metadata and can be deployed using Salesforce change sets. The standard process is to create an outbound change set in the sandbox, add all required agent components, upload the change set to production, and then deploy it. Option A is incorrect - change sets do support agent metadata, so manual recreation is unnecessary. Option B (exporting JSON files) is not a supported native Salesforce deployment mechanism for agents. Change sets remain the standard, supported migration path.

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