Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface. Which approach provides the framework for the custom web…

The correct answer is C. Agent API. The Salesforce Agent API provides the programmatic interface that allows external custom web applications to send messages to and receive responses from a Salesforce agent. It is the correct integration layer for building a custom chat UI on a company website. Agent-to-Agent…

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Question

Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface. Which approach provides the framework for the custom web application to communicate with the agent?

Options

AAgent-to-Agent (A2A)
BModel Context Protocol (MCP)
CAgent API

How the community answered

(45 responses)

A
9% (4)
B
4% (2)
C
87% (39)

Explanation

The Salesforce Agent API provides the programmatic interface that allows external custom web applications to send messages to and receive responses from a Salesforce agent. It is the correct integration layer for building a custom chat UI on a company website. Agent-to-Agent (A2A) is a protocol for orchestrating communication between multiple AI agents, not between a web app and an agent. Model Context Protocol (MCP) is a standard for providing tools and context to LLMs, but it does not serve as the runtime communication framework between a web frontend and an agent.

Topics

#API#Custom Integration#AI Agent#Chatbot Integration

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